Returns & Exchanges

We want you to be completely satisfied with your Onward Reserve purchase, which is why we offer easy returns and exchanges within 30 days of delivery. All items must be in their original, unwashed, and unworn condition with tags attached to be eligible for a refund.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and shipping zip code to begin the process.

• 2.
  Select Items and Reason

  Choose the specific items you wish to return or exchange and provide a brief reason to help us improve your experience.

• 3.
  Print and Pack

  Download and print the prepaid shipping label provided, then securely pack your items in the original packaging if possible.

• 4.
  Ship and Track

  Drop off your package at any authorized carrier location; you will receive an email notification once your refund or exchange has been processed.